Accessibility & ADA Compliance Policy
1. Policy Statement
Projectdog is committed to ensuring equal access and opportunity for individuals with disabilities in compliance with the Americans with Disabilities Act (ADA), Section 504, and Section 508 of the Rehabilitation Act.
As a provider of cloud-based procurement Software-as-a-Service (SaaS), we recognize our responsibility to ensure that our digital platform, communications, and employment practices are accessible to all users, including individuals with visual, auditory, cognitive, mobility, and other disabilities.
Accessibility is treated as an ongoing business commitment, not a one-time compliance exercise.
2. Scope
This policy applies to:
- (i) All web-based SaaS applications
- (ii) Customer-facing portals and administrative interfaces
- (iii) Public websites and marketing materials
- (iv) Customer documentation and support resources
- (v) Employment practices and internal systems
3. Digital Accessibility Standards
Projectdog aligns its platform with:
- (i) WCAG 2.1 Level AA success criteria
- (ii) Section 508 requirements for federal and state entities
- (iii) Applicable state-level accessibility mandates
3.1 Platform Accessibility Commitments
We commit to:
- (i) Keyboard navigability across core procurement workflows
- (ii) Screen reader compatibility (ARIA roles and semantic HTML)
- (iii) Color contrast compliance (minimum 4.5:1 ratio)
- (iv) Resizable text up to 200% without loss of functionality
- (v) Captions for training videos and webinars
- (vi) Clear form labeling and error identification
Accessibility is incorporated into product design, engineering review, and release management.
4. Accessibility Governance
4.1 Accessibility Responsibility
The following roles share accountability:
5. Accessibility Testing & Monitoring
To maintain compliance:
- (i) Accessibility testing is conducted prior to major releases
- (ii) Automated scanning tools are used to detect WCAG violations
- (iii) Manual keyboard and screen reader testing is performed for core workflows
- (iv) Identified issues are documented and prioritized in the product backlog
- (v) Remediation timelines are tracked and reported internally
6. Customer Accommodation Process
Projectdog provides reasonable accommodations for users with disabilities.
6.1 Request Process
Users may request accommodations by:
- (i) Support Portal Submission
- (ii) Phone: Phone support M-F 9:00-5:00 EST
6.2 Response Commitment
- (i) Acknowledgement within 2 business days
- (ii) Assessment within 5 business days
- (iii) Remediation timeline provided where applicable
No user will be denied access to services due to a disability.
7. Employment & Workplace Accommodations
Projectdog complies with the ADA in all employment practices, including:
- (i) Recruitment
- (ii) Hiring
- (iii) Advancement
- (iv) Compensation
- (v) Training
Reasonable accommodations will be provided unless doing so creates undue hardship as defined under ADA regulations.
Employees may request accommodations through Human Resources.
8. Third-Party Vendor Accessibility
When integrating third-party tools (e.g., payment processors, analytics, hosting providers), Projectdog will:
- (i) Evaluate accessibility statements
- (ii) Prefer vendors demonstrating WCAG conformance
While third-party systems are outside our direct control, we will advocate for accessible integrations.
9. Continuous Improvement
Accessibility is reviewed:
- (i) Annually as part of compliance governance
- (ii) During major feature releases
- (iii) Upon customer feedback
We commit to continuous improvement and industry best practices.
10. Non-Retaliation
No employee or customer will face retaliation for requesting accommodations or raising accessibility concerns.
